Privacy Policy
Read SwfTea privacy practices, data rights, and security commitments.
Privacy Policy
Effective Date: March 9, 2026
This Privacy Policy describes how SwfTea collects, uses, stores, and protects your information when you use our website, mobile applications, and services.
1. Information We Collect
1.1 Account and Profile Information
- Username, email address, encrypted password, and profile details.
- Optional profile attributes such as avatar, bio, and social settings.
1.2 Usage and Device Information
- Device type, app version, OS, browser details, and language.
- IP address, session data, approximate location, and diagnostics.
- Feature interactions including chat usage, game activity, and store actions.
1.3 Communications and User Content
- Messages, support requests, reports, and feedback.
- Uploaded content (images, audio, attachments) you choose to provide.
2. How We Use Information
- Provide core functionality such as login, chat, and game services.
- Maintain account security and prevent abuse or fraud.
- Deliver notifications, support responses, and service updates.
- Personalize user experience and improve platform performance.
- Comply with legal obligations and enforce our Terms and Conditions.
3. Legal Grounds and Consent
We process data based on one or more of the following: user consent, contractual necessity, legitimate interests, legal obligation, or safety and fraud prevention requirements.
4. Sharing and Disclosure
We do not sell personal data. We may share data only when necessary with:
- Service providers supporting hosting, analytics, messaging, and security.
- Authorities or legal entities when required by law.
- Successors in case of merger, acquisition, or transfer of services.
5. Data Retention
We retain data for as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data category and regulatory requirements.
6. Security
SwfTea applies technical and organizational safeguards including access controls, secure storage, monitoring, and operational procedures. No internet system is absolutely secure, but we continuously improve safeguards.
7. Cookies and Tracking
SwfTea uses cookies and similar technologies for:
- Authentication and session management
- Security and abuse prevention
- Preferences and feature reliability
- Analytics and service improvement
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, restrict, or delete certain personal data. You may also object to certain processing or withdraw consent where applicable.
9. International Transfers
Your data may be processed in countries other than your own. We implement safeguards to protect transferred data where required by applicable law.
10. Children and Teen Privacy
SwfTea is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided data to us, contact support to request prompt review and deletion.
11. Policy Updates
We may update this policy periodically. Material updates will be posted in-app or on the website. Continued use after updates means you accept the revised policy.
12. Contact
- Support Email: support@swftea.com
- Technical Email: tech@swftea.com
- Address: SwfTea Support Team, Kathmandu, Nepal